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Leigh Sports Village

Leigh Sports Village
Where are we?
Services available
  • Anticoagulation / Warfarin Clinics
  • Child Health Surveillance
  • Childhood Vaccinations
  • Contraceptive Services and family planning
  • ECG's
  • Health Care Assistant (HCA)
  • iPhone and Android App and twitter
  • Joint Injections
  • Midwife and Post Natal Care
  • New Patient Checks
  • Palliative care
  • Patient participation group - all welcome
  • Phlebotomy
  • Smoking Cessation
  • Travel Vaccinations
  • Vaccinations and Immunisations
  • Weight Management
  • Well Man / Woman checks
Address

Leigh Sports Village
Sale Way
Leigh
Lancashire
England - Uk
WN7 4JY

Telephone

01942 483121

Email

gp-y02887@nhs.net

Manager

Mrs Kate Davidson

Opening Times
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 12pm
Sunday Closed

 


 

On-Line Services

We now offer services for on Line Appointment booking and on line Prescription Ordering. Any patients wishing to use these services are to contact the practice and ask to register for on line services.

We also have a free App available for IOS and Android.

CQC

The Care Quality Comission (CQC) carried out an inspection on 14th April 2016.  We are pleased to report an overall rating of GOOD. Please see a copy of the full report here

The Wigan GP Extended Hours:

now offer appointments with Nurses for a variety of services and reviews between 18:30pm – 20:00pm weekdays and 10:00am – 16:00pm Saturdays. 

The appointments are for:

  • Cervical Smears 
  • Contraceptive pill checks - (not the depo provera injection)
  • Long Term Condition reviews:
    • COPD reviews 
    • Asthma reviews
    • Diabetes reviews - (annual bloods need to be done a few days before the review date)
    • Peripheral Arterial Disease reviews      
    • Ischaemic Heart Disease reviews - (annual bloods need to be done a few days before the review date)
    • Stroke reviews
    • Atrial Fibrillation reviews
    • Heart Failure reviews

(Ask our call handlers or refer to the website for the list of LTC reviews available – and book a double appointment)

Tele: 01942 482848 or refer to our website: www.wigangpalliance.org 

Repeat Prescriptions

If you are on regular medication you may be given a computer printout for repeat prescriptions which you can use to order more medication.

You must allow two working days from when we receive a request for a repeat prescription for it to be ready for collection.

You can collect prescriptions in person or leave/post a stamped addressed envelope for it to be posted to you.

In order to avoid mistakes being made, requests for repeat prescriptions cannot be taken over the telephone.

Postal Request

You may send your request in with a stamped addressed envelope and we will post the prescription back to you. In Person You can also call in and place your order in the repeat prescription box. Please remember to use your tear-off repeat slip. This will aid the reception staff with your request. 

When We Are Closed

If you ring the surgery when we are closed and you have a medical condition that cannot wait until we are next open you will be given the number to the NHS 111 service. The NHS111 Service provides medical assistance by offering telephone advice from trained staffs. They will direct you to the most appropriate service that you medical needs require. If the situation is more urgent or life threatening then ring the emergency services.

Alternatively you can also contact the Wigan GP Alliance that run the GP extended hours service on 01942 482848 and ask to be seen in one of our hubs.

Disabled Access
  • Disabled parking bays are located at the front of the building.

  • Disabled Toilet.

  • Wide Doors for wheelchairs

  • Registering at the Practice

    IntraHealth operates an Open List Policy. Registering or changing doctors is easy and can take only ten minutes. Please call into the Practice in person.

    Named GP

    All our patients have been allocated a named GP, to find out who your named GP is please contact the Reception Team who will help you. 

    Booking a Routine Appointment

    Our appointment system allows you to book a routine appointment by telephone or calling into the Practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and contact number.

    You can express a preference to see a particular clinician when you book an appointment. Our system also allows patients to book four weeks in advance.

    Urgent Appointments

    The Practice runs a pre-booked appointment system but if you feel that your condition is urgent you can be given an appointment the same day but it is best to ring at 8am or soon after for this facility

    Arriving Late for an Appointment

    Please ensure you arrive on time for your appointment or you may have to re-book.

    Cancelling Appointments

    Please notify the Practice as soon as possible if you cannot attend your appointment so it can be offered to another patient.

    Home Visits

    If you require a visit from a doctor to your home, please inform the surgery before 11am and give the receptionist the precise nature of your illness and the doctor will make a house call the same day.

    Home visits should only be requested when the patient is too ill to attend the Practice and could only be moved by ambulance, not because of non-availability of transport.

    Change of Details

    If any of your details change i.e. your address/name or contact number, please inform the surgery straight away.

    Removal of Patients

    We Operate a Zero Tolerance Policy on verbal and physical. Any patient who commits an act of violence or behaves in a threatening manner to staff will be removed from the Practice list and will have to register with another Practice.

    Access to Patient Information

    Practice clinicians and staff have access to patient records.  They are all bound by rules of confidentiality as per the Data Protection Act, and adhere to the NHS Code of Practice.

    Friends and Family Test

    The Friends and Family Test FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey. It is a continuous feedback loop between patients and practices.

    The primary aims of the FFT are to:

    1. gather useful feedback from people who use services that can be fed directly to our staff, in a simple format, in near real time
    2. identify areas where improvements can be made so practical action can be taken 
    3. inform current and prospective patients about the experiences of those who use the practices services.

    The experience of FFT so far demonstrates that many of the problems it identifies are easily solved by practices, but the cumulative effect can be hugely positive for patients' experiences. Equally, the very many positive comments received through the FFT are very important for raising and maintaining the morale of hard working staff.

    What is the initial FFT question?

    It is as low a burden as possible on patients who want to provide feedback:

    1. "We would like you to think about your recent experiences of our service.
    2. "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
    3. The responses are: 'Extremely likely'; 'Likely'; 'Neither likely nor unlikely'; 'Unlikely'; 'Extremely unlikely'; or 'Don't know'.

    NHS Choices Patient Comments and survey results:

    Patient feedback

     

    Patient Comments

    Your comments, complaints or compliments about the service we provide are always welcome. The Practice Manager is our Complaints Officer and can advise about our complaints procedure.

    Patient Participation Group

    The Patient Participation Group, consist of a number of patients and members of the Practice team.  Regular meetings take place to discuss matters that affect the patient/Practice service.  Should you wish to be part of this group or require further information please contact the practice manager.

     

    ·    Bowel Cancer Screening Bowel cancer is the fourth most common cancer in the UK. If it's detected at an early stage, before symptoms appear, it's easier to treat and there's a better chance of surviving it. For information please follow the link Bowel cancer screening

    ·    Aortic Aneurisms Screening - Abdominal aortic aneurysm (AAA) screening is a way of detecting a dangerous swelling (aneurysm) of the aorta – the main blood vessel that runs from the heart, down through the abdomen to the rest of the body. This swelling is far more common in men aged over 65 than it is in women and younger men, so men are invited for screening in the year they turn 65. An AAA usually causes no symptoms, but if it bursts, it’s extremely dangerous and usually fatal. Around 8 out of 10 people with a ruptured AAA either die before they reach hospital or don’t survive surgery. Read more about abdominal aortic aneurysm.

    ·    Military Veterans - if you are a Military veteran, please kindly inform the surgery. If you have family or friends registered at this surgery who are military veterans and do not access this website, could you please ask them to ring the surgery and register their status of military veteran. Further information about healthcare for veterans can be found by clicking on the link Military healthcare

    ·    Are you a career for a family member or friend? Help is available, Please call in to the surgery for more information from the reception staff or see the Practice careers board.