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If you have any problems, concerns or queries we are always here to help.


You can register online for any of our practices

Wynyard Road Medical Centre

Wynyard Road Medical Centre
Where are we?
Services available
  • Asthma & Respiratory Disease
  • Cervical Cytology
  • Child Health Surveillance
  • Childhood Vaccinations
  • Contraceptive Services and family planning
  • Diabetic Care
  • iPhone and Android App and twitter
  • New Patient Checks
  • On line appointments
  • On line prescription
  • On line services
  • Service standards
  • Smoking Cessation
  • Travel Vaccinations
  • Vaccinations and Immunisations
  • Weight Management
  • Well Man / Woman checks

IntraHealth Wynyard Road Primary Care Centre
Wynyard Road
TS25 3DQ


01429 223195



Heather Collins

Opening Times
Monday 8am - 6pm
Tuesday 8am - 7:00pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm
Saturday Closed
Sunday Closed



The Care Quality Comission (CQC) carried out an inspection and published its report 25th May 2016.  We are pleased to report an overall rating of GOOD. Please see a copy of the full report here


You said…

I am finding it hard to get through to the surgery when phoning at peak times

We did…

-       The reception team reviewed phone calls for 2 weeks to analyse call volume and trends 

-       Held a staff consultation meeting to look at ways to improve the service we offer and streamline work flow


PRESCRIPTION REQUESTS WILL BE TAKEN BETWEEN – 9.00am – 11.00pm & 2.00pm – 4.00pm



From Monday 5th October 2015







Friends and Family Test  

The Friends and Family Test (FFT) is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey. It is a continuous feedback loop between patients and practices.

The primary aims of the FFT are to:

  • gather useful feedback from people who use services that can be fed directly to our staff, in a simple format, in near real time
  • identify areas where improvements can be made so practical action can be taken
  • inform current and prospective patients about the experiences of those who use the practices services.

The experience of FFT so far demonstrates that many of the problems it identifies are easily solved by practices, but the cumulative effect can be hugely positive for patients' experiences. Equally, the very many positive comments received through the FFT are very important for raising and maintaining the morale of hard working staff.

What is the initial FFT question?

It is as low a burden as possible on patients who want to provide feedback:

"We would like you to think about your recent experiences of our service.

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

The responses are: 'Extremely likely'; 'Likely'; 'Neither likely nor unlikely'; 'Unlikely'; 'Extremely unlikely'; or 'Don't know'.


You can provide your feedback here

We will use all feedback to inform the work we do with our patient participation group.



 Useful Information


Q4 April - June 2013 survey results:


When asked the question " In general, how satisfied were you with the service you received today?"


97% of patients were either fairly or very satisfied

Best Of Health Awards


Best of health 2012 awards

IntraHealth's Best of Health Award winners 2013

Congratulations to our best of health award winners 2013:


New Patients Welcome

Click here to register online.

We are accepting new patients to both of our GP practices in Hartlepool.  You can choose which practice best suits you - Wynyard Road surgery or Hartfields medical practice situated on Bishop Cuthbert in Throston.

  •  Both our Hartlepool surgeries are modern and fitted to a high standard. 
  • And we have ample free parking. and disabled car parking
  • Access and Toilets for wheelchair use
  • Induction loop

On Line Services - Please see our patient information section for further details



What to do when the GP practice is closed:
  •  If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

Calls to 111 are FREE from landlines and mobiles. NHS 111 is available 24/7, every day of the year.

When to call 111
  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.
When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain.

Out-of-hours services are provided during the following periods when the surgery is closed:  Telephone 0845 603 3131 from 6:00 pm to 8:00am

During normal practice opening hours, the practice remains your first point of contact for all routine requests.



Wynyard Road Patient Participation Group


Would you like to...

contribute to the development plans for the Wynyard Road Surgery?
contribute to the continuous improvement of the Practice?
improve communication between the Practice and patients?
assist the Practice in increasing its role as part of the local community?
help yourself and other patients to take more responsibility for their health?

If so you are invited to the next meeting of the Wynyard Road Patient Participation

Please contact Reception (01429 223195) and leave your details and we will contact you with further information.

Please visit our patient information pages for more background

Intrahealth win award: Patient participation is key to success

Nurse nominated for award - IntraHealth delighted for Stephanie

Supporting local business - IntraHealth offers free health checks

Latest News - 100th Patient at Hartfields Medical Practice


Check out our latest patient newsletter.

006 Wynyard Road reception