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This website is run by Thrive Marketing Limited, however the content is maintained by the business it represents. We have made the website text as simple as possible to understand and we want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • Change colours, contrast levels and fonts 
  • Zoom in up to 200% without text spilling off the screen 
  • Navigate the website using just a keyboard 
  • Navigate the website using speech recognition software 
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 


UserWay Accessibility Widget 

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs. UserWay’s accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety. UserWay provides the following accessibility functionality: 

  • Increase Text Size 
  • Stop Animations 
  • Tooltips 
  • Convert to Accessible Fonts 
  • Highlight Links 
  • Larger Cursor 
  • Reading Guide
  • Dark Mode 
  • Light Mode 
  • Invert Colours 
  • Text Spacing 
  • Colour Desaturation 
  • Compliance Status 

AbilityNet also has advice on making your device easier to use if you have a disability. 


What to do if you cannot access parts of this website 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email us at info@intrahealth.co.uk. We’ll consider your request and get back to you within 10 days. 


Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”. 

Email: info@intrahealth.co.uk  


Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 


Technical information about this website’s accessibility 

Thrive Marketing Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. The website passes A & AA tests, however, partially makes it to the highest level of Accessibility Test – AAA. 

Compatibility with browsers and assistive technology 

This website is designed to be compatible with the following assistive technologies; 

  • NVDA with Google Chrome 
  • NVDA with Firefox 
  • NVDA with Edge 
  • NVDA with Safari 
  • JAWS with Google Chrome 
  • JAWS with Firefox 
  • JAWS with Edge 
  • JAWS with Safari 

How our site looks and work is based on HTML5, and we test for and support the following browsers: 

  • Google Chrome (versions in support) 
  • Mozilla Firefox (versions in support) 
  • Microsoft Edge (versions in support) 
  • Apple Safari (versions in support) 


Technical specifications 

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: 

  • HTML 
  • JavaScript 


Content that’s not within the scope of the accessibility regulations 

PDFs and other documents – the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video – we do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 


How we tested this website 

We conduct internal testing against known accessibility issues which are not able to be found through automated testing.  

Accessible features we test manually 

  • manual check against the W3C validator 
  • examining microdata markup and alt text using special tools 
  • checking content in a text-only browser 
  • using screen readers to read text aloud 
  • using disability simulation tools to browse the website 

Accessible features we test using third party tools 

Axe: Web Accessibility Testing 

Site Improve Accessibility Checker 

WAVE Web Accessibility Evaluation Tool